Privacy policy
Last updated: Jul 21, 2025
This Privacy Policy outlines how OFFKEY ("we", "our", or "us") collects, uses, and shares your personal information when you access our website, make a purchase, use our services, or interact with us in any way through offkey.shop (referred to as the “Site”).
In this policy, “you” or “your” refers to any individual using our services — whether you’re a customer, a visitor to the Site, or someone we’ve interacted with regarding our platform.
We encourage you to read this policy carefully. By accessing or using any part of our Services, you are agreeing to the terms outlined here, including how your data is collected, used, and shared. If you do not agree with our practices, please refrain from using the Site or our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To deliver our Services, we gather personal information about you from various sources, as explained below. The type of data we collect depends on how you interact with us and use our platform.
Beyond the specific purposes listed below, we may also use your information to:
- Communicate with you
- Operate, enhance, and personalize the Services
- Fulfill our legal responsibilities
- Enforce our terms of service
- Protect the integrity of our Services, our rights, and the rights of our users and others
What Personal Information We Collect
The types of personal information we collect depend on how you engage with our Site and interact with our Services.
When we refer to “personal information,” we mean any data that identifies you, relates to you, describes you, or can reasonably be linked to you.
Below, we outline the categories and specific types of personal information we may collect.
Information We Collect Directly from You
The information you voluntarily provide to us through our Services may include:
- Contact Information – such as your name, mailing address, phone number, and email address.
- Order Details – including your name, billing and shipping addresses, payment confirmation, email, and phone number.
- Account Credentials – such as your username, password, security questions, and any other details used to secure your account.
- Customer Support Communications – including any information you choose to share when reaching out to us, such as messages sent through the Site or other support channels.
Some features of our Services may require you to provide this information directly. While you're not obligated to share it, choosing not to may limit your access to certain features or functionality.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also receive personal information about you from third parties, including vendors and service providers acting on our behalf. This may include:
- Platform Partners – such as Shopify, who support the functionality and operation of our Site and Services.
- Payment Processors – who handle payment transactions and collect relevant data (e.g., bank account details, credit or debit card info, billing address) to process your orders and deliver the products or services you’ve requested.
- Tracking and Analytics Tools – when you visit our Site, interact with our emails, or engage with our ads or Services, we — or third parties we work with — may automatically gather data using technologies such as cookies, pixels, web beacons, SDKs, and third-party scripts.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your information to fulfill our contractual obligations — for example, to process your payments, complete your orders, send notifications related to your account or transactions (such as purchases, returns, or exchanges), manage your account, coordinate shipping and delivery, and handle returns and other account-related features.
Marketing and Advertising
Your information may be used for marketing purposes, including sending promotional emails, SMS messages, or direct mail, and showing you personalized ads. We may also use this data to better tailor our marketing efforts and improve the relevance of content you see across our Site and third-party platforms.
Security and Fraud Prevention
We process your personal data to detect, investigate, and prevent fraudulent or malicious activity. If you create an account, it is your responsibility to safeguard your login details. We strongly advise you not to share your username, password, or other access credentials with anyone. If you suspect unauthorized access to your account, please contact us immediately.
Customer Support and Service Enhancement
We use your information to respond to your inquiries, provide customer support, and improve the performance and quality of our Services. This supports our legitimate interest in maintaining a strong and responsive relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain situations, we may share your personal information with third parties for contractual purposes, legitimate business interests, or other reasons outlined in this Privacy Policy. These situations may include:
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Service Providers and Vendors
We may share your data with trusted third parties that perform services on our behalf, such as IT support, payment processing, data analysis, customer service, cloud hosting, order fulfillment, and shipping. -
Business and Marketing Partners
We may disclose your information to business partners or marketing platforms to help deliver services and targeted advertising. These partners will handle your information in line with their own privacy policies. -
With Your Consent
We may share your data when you instruct us to do so — for example, when authorizing shipping to a third party or interacting with social media tools or login integrations. This disclosure will only happen with your explicit consent. -
Affiliates and Corporate Group
We may share information with our affiliates or within our group of companies when necessary to support our legitimate interests in operating and growing our business. -
Legal Requirements and Business Transactions
We may disclose your personal data in connection with corporate events (like mergers, acquisitions, or bankruptcies), to comply with legal obligations (such as subpoenas or court orders), enforce our terms of service, or protect our rights, users, and Services.
We may disclose the categories of personal and sensitive personal information outlined in the sections titled “How We Collect and Use Your Personal Information” and “How We Share Personal Information” for the purposes described above.
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We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
User Generated Content
Our Services may allow you to submit product reviews or share other types of user-generated content. Please note that any content you choose to post in public areas of the Services will become publicly accessible to anyone.
We do not control who may view or interact with content you choose to make public, and we cannot guarantee that such parties will handle your information in a secure or respectful manner.
Accordingly, we are not responsible for the privacy, security, accuracy, or misuse of any information you disclose publicly or receive from third parties through these public interactions.
Third Party Websites and Links
Our Site may contain links to third-party websites or online platforms that are not operated or controlled by us. If you choose to visit these external sites, we encourage you to review their respective privacy policies, security practices, and terms of use.
We do not make any guarantees and are not responsible for the privacy, security, accuracy, or reliability of any content or information found on such third-party sites. Any data you provide on public or semi-public platforms — including third-party social media networks — may be visible to other users and used without restriction by either us or the third parties involved.
The presence of such links on our Site does not imply any endorsement or affiliation with the content,
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16.
If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the information provided below so we can review and, if necessary, delete that data.
As of the effective date of this Privacy Policy, we have no actual knowledge of any “sale” or “sharing” (as defined under applicable law) of personal information belonging to individuals under the age of 16.
Security and Retention of Your Information
While we take reasonable measures to protect your personal information, please note that no security system is entirely foolproof or impenetrable. We cannot guarantee "perfect security," and any data transmitted to us may be vulnerable while in transit. For this reason, we recommend avoiding the use of unsecured channels to send sensitive or confidential information.
The duration for which we retain your personal information depends on various factors, including:
- The need to maintain your account;
- The necessity to provide and improve the Services;
- Our legal obligations;
- The resolution of disputes; and
- The enforcement of our agreements and policies.
We retain personal data only as long as necessary to fulfill these purposes or as required by applicable laws and regulations.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have any concerns or complaints regarding how we handle your personal information, we encourage you to contact us using the contact details provided below.
If you are not satisfied with our response, you may have the right—depending on your jurisdiction—to appeal our decision or lodge a complaint directly with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at offkey38@gmail.com or contact us at El-Agamy, 16, Dekhela, ALX, 5313356, EG